• Support Materials (available through the software 24x7x365)
1. This State Supplemental Guide
2. Metrc Manual/User Guide
3. Metrc CSV Uploads Guide
4. Metrc Reports Guide
• Interactive Support Team
1. Email - [email protected] 2. Phone - 877-566-6506
Monday - Friday: 10 am – 9 pm Eastern
Saturdays: 10 am - 8 pm Eastern
Sundays: Voicemail & Email Only
• Training - sign up for training through the Metrc website (www.metrc.com) or by navigating to “Sign up for Training” under the Support Tab on the navigation bar in the software.
To sign up from your Metrc account:
1. Click on Support in the right-hand options on the navigation bar.
2. Click on “Sign up for Training”.
3. In the new window, click on the date you’d like to attend a specific training and fill out the registration information.
To sign up from www.metrc.com:
1. Click on “Customers” on the navigation bar and select “Massachusetts”.
2. Click on the green “Training Sign Up” button.
Click on the date you’d like to attend a specific training and fill out the registration information.