Product FAQs

Q: Will my data be visible immediately in Metrc?

Yes. As soon as you submit to Metrc, information submitted in Canix is immediately available in Metrc.

Q: Does Canix Provide Training?

Yes. Canix provides online and in-person training throughout your subscription.

Q: What systems do you work on?

We are built natively for iOS, Android, and iPad. We also offer a web application that you can access from any browser.

Q: How many users can I add to my Canix account?

Canix offers unlimited seats with a facility subscription.

Q: What if I need my logs if a regulatory agency does an audit?

We send you a confirmation email every time you submit something to Metrc, so it’s as simple as searching “Canix Confirmation” in your inbox to pull up all of your logs.

Q: Is there additional hardware?

There is no additional hardware -- our barcode scanner works directly on a phone. However, you can enhance your operation with specific printers, RFID scanners, and Bluetooth scales.

Q: Can you integrate with other Cannabis ERPs or other products?

Yes! If you’d like to request an integration, email us at [email protected]!

Q: Does Canix report to the Oklahoma’s Medical Marijuana Authority (OMMA) on my behalf?

A report is populated in Canix on the 1st of every month for the previous month’s activity to be copied and pasted into your OMMA report due by the 15th. The regulations do not allow for a 3rd party to enter this on your behalf but we make it as easy as we can!

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