Troubleshooting

Canix Glossary

Canix Glossary. Below are some commonly used terms used within Canix. We've also included some commonly known industry terms so you have a common understanding of they are applied in our product. All…

Updated 2 months ago by Leanna Taylor

Processor Product Examples

The following examples are common products created and transferred by Processors in Canix. Follow the steps below to create packages for the following item types. Prerolls. Before getting started, if…

Updated 2 months ago by Emily Wanless

Sending Diagnostic Data

How to Send diagnostic data to our support team.

Updated 2 months ago by Natalie Mercuri

Where is my Transfer Manifest?

Where is my Transfer Manifest? Having trouble locating your Transfer Manifest? Or didn't receive it? Below are a few quick troubleshooting steps: Manifests are emailed to the email address used to si…

Updated 6 months ago by Leanna Taylor

Ordering and Receiving METRC tags

Order Package and Plant UID Tags. The designated account manager will be able to order the package and plant tags electronically in Metrc by selecting the Tag Orders option from the Admin menu in the…

Updated 6 months ago by Emily Wanless

How to get your Metrc API key

Quick guide on accessing and generating your Metrc API key

Updated 6 months ago

(opens in a new tab)